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Working with Voicemail

Working with Voicemail

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Accessing Voicemail

The default voicemail numbers are:

5000 - Used internally from any extension on the PBX (User will be prompted for their extension number and password). Use 5000 if you need to access your voicemail from another extension or you need to access another voicemail box from your extension.

5001 - Most common. Use internally from the extension of the user checking Voicemail (the user will only be prompted for a password). Use 5001 to check the voicemail of the extension you are calling from. Commonly used when checking your own voicemail, from your extension.

Voicemail PINs

The following PIN numbers are blocked for security reasons, and cannot be used in the Portal.

0000, 1111, 2222, 3333, 4321, 4444, 5555, 6666, 6789, 7777, 8888, 9876, 9999, 1234, 12345, 123456, 4321, 54321, 654321, 98765

Accessing Voicemail from Outside the Phone System

Get to your voicemail prompt by dialing a DID, or through an Auto-Attendant (AA). Once you hear your voicemail greeting press star(*) to be prompted for your password.

FAQs:  MyLucidPBX has a default max length of 5 minutes per voice mail message. Each user has 100mb of space to utilize. No automatic clean out or deletion is forced, the user has full control. 

What is Enhanced Voicemail?

Enhanced Voicemail (also referred to as Enterprise Voicemail) is a treatment that gives the caller an option to try a different extension before prompting them to leave a message.

Call Flow with Enhanced Voicemail

  1. The caller dials a DID or extension number
  2. The caller hears the called party's voicemail greeting
  3. The caller hears "To dial another extension press 1, to leave a voicemail press 2 or simply stay on the line" (at this point, the caller can also dial 0 to reach the Operator extension).
  4. If option 2 is chosen, the caller hears "Please leave a message after the tone".

Call Flow with Enhanced Voicemail Disabled

  1. The caller dials a DID or extension number
  2. The caller hears "Your call is being forwarded please hold"
  3. The caller hears the called party's voicemail greeting
  4. The caller hears "Please leave a message after the tone".

Voicemail Graphical Options Menu

Click here for high-resolution image

Sending Voicemail Alerts by SMS

It is possible to send voicemail alerts to a user's mobile phone by SMS using the mobile carriers email gateway. Emails sent a mobile phone via the mobile carrier's email gateway will be converted into an SMS message for the user.

To enable this functionality, simply add the mobile phone's email address to the User's profile in the PBX portal.

Mobile Carrier Email Gateways

Mobile CarrierEmail Address
Alltell10digitphonenumber@message.alltel.com
AT&T10digitphonenumber@txt.att.net
Boost Mobile10digitphonenumber@myboostmobile.com
Carolina West Wireless10digit10digitnumber@cwwsms.com
Cellular One10digitphonenumber@mobile.celloneusa.com
Cellular South10digitphonenumber@csouth1.com
Centennial Wireless10digitphonenumber@cwemail.com
CenturyTel10digitphonenumber@messaging.centurytel.net
AT&T10digitphonenumber@txt.att.net
Comcast10digitphonenumber@comcastpcs.textmsg.com
Houston Cellular10digitphonenumber@text.houstoncellular.net
Idea Cellular10digitphonenumber@ideacellular.net
Illinois Valley Cellular10digitphonenumber@ivctext.com
Inland Cellular Telephone10digitphonenumber@inlandlink.com
MCI10digitphonenumber@pagemci.com
Metrocall10digitpagernumber@page.metrocall.com
Metrocall 2-way10digitpagernumber@my2way.com
Metro PCS10digitphonenumber@mymetropcs.com
Microcell10digitphonenumber@fido.ca
Midwest Wireless10digitphonenumber@clearlydigital.com
Mobilcomm10digitphonenumber@mobilecomm.net
MTS10digitphonenumber@text.mtsmobility.com
Nextel10digitphonenumber@messaging.nextel.com
OnlineBeep10digitphonenumber@onlinebeep.net
PCS One10digitphonenumber@pcsone.net
Public Service Cellular10digitphonenumber@sms.pscel.com
Qwest10digitphonenumber@qwestmp.com
Satellink10digitpagernumber.pageme@satellink.net
Southwestern Bell10digitphonenumber@email.swbw.com
Sprint10digitphonenumber@messaging.sprintpcs.com
Sumcom10digitphonenumber@tms.suncom.com
Surewest Communications10digitphonenumber@mobile.surewest.com
T-Mobile10digitphonenumber@tmomail.net
Telus10digitphonenumber@msg.telus.com
Tracfone10digitphonenumber@txt.att.net
Triton10digitphonenumber@tms.suncom.com
Unicel10digitphonenumber@utext.com
US Cellular10digitphonenumber@email.uscc.net
Sprint10digitphonenumber@messaging.sprintpcs.com
Suncom10digitphonenumber@tms.suncom.com
SureWest Communications10digitphonenumber@mobile.surewest.com
T-Mobile10digitphonenumber@tmomail.net
Telus10digitphonenumber@msg.telus.com
Triton10digitphonenumber@tms.suncom.com
Unicel10digitphonenumber@utext.com
US Cellular10digitphonenumber@email.uscc.net
US West10digitphonenumber@uswestdatamail.com
Verizon10digitphonenumber@vtext.com
Virgin Mobile10digitphonenumber@vmobl.com
West Central Wireless10digitphonenumber@sms.wcc.net
Western Wireless10digitphonenumber@cellularonewest.com

Voicemail Issues

Voicemail Hyperlink does not work

If you are using the Voicemail Hyperlink and the link opens to an error webpage; it is likely because the Voicemail has already been deleted from the user's mailbox. It is recommended to check the voicemail box to make sure the voicemail is still New or Saved.

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